What is Amazon The Drop?
How do I shop?
What are The Drop’s limited-edition collections?
The Drop partners with influencers to design of-the-moment, limited-edition collections. Once a collection drops, you have 30 hours or less to shop because fabrics are limited. Each order is made on demand, just for you. Mix influencers’ limited-edition pieces with Staples by The Drop to create head-to-toe looks.
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How long is a collection available?
Trends move fast. The Drop does, too. Each collection is live for 30 hours or less because fabrics are limited. We make each piece only when you order it.
How do I find out when the next collection launches?
The best way to find out when a new collection goes live is to sign up for text or email message notifications. Sign up for notifications here, and we’ll let you know about each and every new collection (you can cancel anytime). A few days before each collection we’ll also announce the exact date and time on our homepage and Instagram account @amazonthedrop. Check back often — we’re always releasing new behind the scenes details about upcoming designers and their collections.
How do I change my notification preferences?
Subscribe or unsubscribe to text alerts anytime on your mobile device. Subscribers receive a notification whenever a new collection launches (every few weeks).
Do the influencers actually design the collection?
Absolutely! Our fashion influencers design their collections with guidance from industry professionals.
Where is The Drop available?
The Drop is available to customers around the world! You can easily shop The Drop on your phone from any of the following Amazon websites: Australia, Canada, Germany, France, Italy, Japan, Mexico, Spain, United Kingdom, and the United States. Global customers can choose international shipping at checkout.
When will my order ship?
When you order from an influencer’s collection, we make it just for you. You’ll see an estimated delivery date on the order summary, just before you place your order. Garments go into production as soon as the collection ends. Once your order is out the door, we’ll send you an email letting you know exactly when it will arrive. Staples by The Drop are typically in stock and ship right away. You can track the status of your order in Your Orders.
Do Prime members receive free shipping?
Yes! Prime members receive free shipping on all orders (subject to Prime shipping eligibility policies). Non-Prime members qualify for free shipping on all eligible orders.
Do you really make it just for me?
Yes! For every style in an influencer’s collection, we only make as many as our customers order. This lets us bring you the very hottest trends.
When will I be charged for made-to-order items?
You will be charged when that item ships.
An item sold out within the 30 hours. Why? Each collection captures the latest street style trends, featuring some pretty amazing fabrics, colors, and prints. These special fabrics come in limited quantities, which means styles can sell out. Don’t miss out — sign up for text messages or email notifications here so you can shop each collection as soon as it drops. Why is the item in my cart now unavailable? After 30 hours, collection items are no longer available for purchase. Additionally, if an items sells out it will no longer be available for purchase, even within the 30-hour window. Can I return an item I purchased through The Drop? Yes, if you are not satisfied with your order you are able to return any time within 30 days of delivery. The item must be in new and unworn condition, in the original packaging with tags attached to receive a full refund. To make a return, locate the order in Your Orders, click the “Return Item” button, and follow the on-screen instructions. Please note that because items from the limited-edition collections are made just for you, return shipping fees apply. Staples by The Drop items (pieces available to shop anytime) are eligible for free returns .I need help with an order. Who can I contact? Amazon’s customer service is always available and ready to assist. Browse help topics here or contact customer service here. What size should I order? To help you find the best size, use the size recommender on the product page of the item you are purchasing. Or, compare your measurements to our size chart.
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